FAQs
Got questions?
We’ve got answers! Explore our FAQs for quick insights on beauty products, skincare, and more. Need further assistance? Reach out to us anytime!
About Our Products
Are your products authentic?
Yes, all our products are 100% authentic and sourced directly from trusted manufacturers or authorized distributors.
How can I find thebest products for my skin type?
Check our product descriptions for recommendations based on skin type, or feel free to contact our customer support for personalized advice.
Do you stock limited edition or exclusive products?
Yes, we often carry limited edition or exclusive products, so be sure to check back frequently!
Shipping & Delivery
Where do you ship to?
We currently ship nationwide [in UAE]. International shipping options may be available upon request.
How long does delivery take?
Orders are typically delivered within 1 to 2 business days. Delivery times may vary based on your location.
What are the shipping charges?
Shipping charges depend on your order value and location. Free shipping is available for orders above 500 AED amount.
How can I track my order?
Once your order is dispatched, you’ll receive a tracking number via email or SMS to monitor your shipment.
Orders & Payments
Can I cancel or modify my order?
Orders can be canceled or modified within 2 hours of placement. Please contact our support team for assistance.
How long does delivery take?
Orders are typically delivered within 1 to 2 business days. Delivery times may vary based on your location.
Do you offer gift cards?
Yes, digital gift cards are available for purchase and can be used on any product on our website.
What should I do if I face payment issues?
If you encounter any payment issues, please contact our customer support immediately for assistance.
Returns & Refunds
What is your return policy?
We accept returns for unused and unopened products within 7 days of delivery. Please check our Return Policy for details.
Can I exchange a product?
Yes, exchanges are available for certain items. Contact our support team within 7 days to initiate an exchange.
When will I receive my refund?
Refunds are processed within 5-6 business days after the returned item is inspected and approved.
What should I do if I receive a damaged product?
If your order arrives damaged, please contact us within 24 hours/ 1 day with a photo of the damaged item. We’ll resolve the issue promptly.
Customer Support
How can I contact customer support?
You can reach us via email at support@glowandblush.com, Call / Whatsapp us at +971-552246717, or use the chat feature on our website.
What are your customer support hours?
Our support team is available 24/7.
Do you provideconsultations for product recommendations?
Yes, we offer free consultations to help you find the best products for your needs. Contact us to learn more.
Do you offer wholesale or bulk buying options?
Yes, we provide bulk purchase discounts for businesses. Contact us for more details.
Can I suggest a product for your store?
Absolutely! We’d love to hear your suggestions. Contact us, and we’ll do our best to source the product for you.
How can I stay updated on sales and promotions?
Follow us on social media or subscribe to our newsletter for the latest deals and offers.